Terms & Conditions

DEFINITION

1. "Booking Form" means the form relating to the booking or re-booking of the Participant for a Term as set out at the booking stage of the website

2. "Carer" means the person who attends the class with the Participant and is responsible for their welfare

3. "Class(es)" means a MHRG class described on the Booking Form

4. "Coach" means the individual engaged by MHRG to teach Classes. Whilst every effort will be taken to maintain the consistency of the Coaches during the Term MHRG retains the right to retain the right to change the coaching staff where necessary

5. "Fees" means the value chargeable to attend Classes for a Term, as specified on the Booking Form

6. "Parent" means a parent or legal guardian of the Participant who will be responsible for the payment of the Fees and who is the contracting party to this contract and who shall (if the Carer is not the Parent) be responsible for compliance with these Terms & Conditions by the Carer

7. "Participant" means the child who is attending or who is booked on to a MHRG Class who details are specified by the Parent or Carer on the Booking Form

8. "Premises" means the premises where the Classes take place

9. "MHRG" means Muswell Hill Rhythmic Gymnastics Club, as named on the Booking Form, the company or person with whom you have entered into this contract in respect of the provision of classes and MHRG in respect of the provision of the MHRG Gym or Dance Kit.

10. "Term" means the agreed dates on the Booking Form and as described under "view classes" on the Website

11. "Terms & Conditions" means the terms and conditions set out in this document and any special terms and conditions agreed in writing by MHRG and the Parent

12. "Website" means the website at www.mhrg.co.uk

ACCEPTANCE

1. All agreements and issues relating to the teaching of the Classes by MHRG to the Participant and the on-going communication with Coaches, back office staff and MHRG head office are subject to the Terms & Conditions to the exclusion of all others.

2. No variation or addition to the Terms & Conditions shall be binding unless agreed in writing by MHRG and the Parent.

3. These Terms & Conditions shall be deemed to be accepted by the Parent and the Carer once the box is ticked on the Booking Form and confirmation of payment of Fees has been received by MHRG.

4. MHRG may cancel this contract at any time before the Participant commences a Term, for any reason whatsoever. MHRG shall not be responsible for any loss or damage whatsoever arising from such cancellation but will refund Fees paid for the remaining Classes in the Term.

5. In the event that a class needs to be cancelled due to school / religous holidays, school closure or poor weather, MHRG will endeavour to provide a replacement class. In such a situation, no alternative financial refund is available.

CONFIDENTIALITY

1. By agreeing to these Terms & Conditions the Parent and/or Carer agrees not to share any aspects of MHRG programme with a third party who may be involved in a business that operates in the same market as MHRG. The Parent and/or Carer will not be involved directly or indirectly with such a company.

2. The Parent and/or Carer will not take, replicate or use any MHRG material directly or indirectly for his/her own use or for use by any third party

PARENT/CARER OBLIGATION

1. The Parent warrants that the information provided on the Booking Form is accurate and up to date in all respects at the point of booking. Any changes will be sent by the Parent and/or Carer to MHRG immediately.

2. It is the Parent and/or Carer's responsibility to inform MHRG of any special medical conditions at the point of booking. This includes behavioural disorders.

3. The Participant and/or Parent and/or Carer must not attend any Class whilst suffering from any contagious disease or anything similar thereto.

4. Immediately before and after all classes the Parent and/or Carer agrees and accepts the sole responsibility, general conduct and care for the Participant whilst on the Premises.

5. MHRG requires the parent or carer to leave the premises whilst their child attends our class (with exception for serious medical conditions) and to collect them on time at the end of the class.

6. Arriving Late: If parents/carers arrive more than 15 minutes late to pick up their child after a class, they will be charged for the coaches extra waiting time.

7. MHRG shall have the sole right to exclude the Participant and/or Parent and/or Carer either permanently or for such period as MHRG shall (in its entire discretion) determine if deemed necessary for the safety and well-being of other participants or parents or carers.

LIMITATION OF LIABILITY

1. The Parent and/or Carer agrees that any claim made against MHRG will be made in writing within 30 days of the incident taking place and failure to report in writing within this time will negate any such claim.

2. The maximum aggregate liability for MHRG to the Participant, Parent and/or Carer will not exceed the Fees.

3. Neither MHRG nor any Coach, coaches assistant nor any employee, agent or other representative accepts responsibility in respect of loss, damage or expense incurred by a Participant, Parent and/or Carer arising directly or indirectly or in any way connected with the attendance of the Participant, Parent and/or Carer at Classes (or any Class) or any other act or omission on the part of MHRG, its Coaches, coaches assistants, employees, agents and/or representatives.

4. All warranties and conditions whether implied by statute or otherwise are excluded from this contract provided that nothing in this contract shall restrict or excluded liability for death or personal injury caused by the negligence of MHRG, its coaches, coaching assistants, employees, agents and/or representatives or affects the statutory rights of the parent or Participant.

FEES & PAYMENT

1. The Parent shall pay the Fees for the Term to MHRG prior to the Participant commencing a Term.

2. Any statutory rights remain unaffected under English law. In accordance with the provisions of the Consumer Protection Regulations 2000, consumers have the right to withdraw from this transaction under the provision of a cooling off period of seven working days, starting from when the booking is made. After that period we will refund to the sum of 75% of the total booking if notice of cancellation is received in writing (email permitted) more than 14 days before the start of the course. If notice of cancellation is received within 14 days before the start of the course, the customer does not qualify for a refund of any amount.

3. Changing sessions: If you have booked for one our classes, but would prefer to change to another MHRG class running during the same term there is a £15 admin charge.

4. The 'Priority booking period' is for children already attending that particular class. If someone has booked a class or queue jumped MHRG retains the right to cancel their booking.

GENERAL

1. By agreeing to these terms and conditions the Parent consents that the data provided

2. PRIVACY POLICY Muswell Hill Rhythmic Gymnastics does not store nor intend to store any financial details (credit or debit card numbers).

3. The Parent shall indemnify and keep indemnified MHRG against all loss (including loss of profit), liability, cost and expenses which MHRG may incur directly or indirectly as a consequence of any action or inaction of the Parent, Carer and/or Participant.

4. Any notices to be sent by either party to the other shall be sent by pre-paid recorded delivery or hand delivered to the address of the relevant party and shall be deemed to have been received by the addressee within 48 hours of posting or immediately if hand delivered.

5. The failure by either party to enforce at any time or for any period any one or more of the obligations arising under this contract shall not be a waiver of them or of the right at any time subsequently to enforce any or all of such obligations.

6. These terms and conditions constitute the entire agreement between the parties hereto and supersedes prior agreements and understandings between the parties.

7. This contract shall be governed by the laws of England and Northern Ireland.

COMPLAINTS

If you have cause to complain about our service, please speak to the senior teacher concerned. If you feel you have not had a satisfactory outcome, please contact us at muswellhillrg@gmail.com

You may also put your complaint in writing. We will follow up the points raised and give you an update on any action taken within 10 working days. If you are not satisfied with the following, please put your complaint in writing to the Welfare Officer and post it to MHRG, Muswell Hill Centre, Hillfield Park, London N10 3PQ.

Office. Muswell Hill Centre, Hillfield Park, London N10 3PQ

Muswell Hill

RG

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